Customer Services Administrator
Flexsource (part of the Cpl Group) have a new opportunity with our Client who are seeking for Customer Services Administrators for their busy manufacturing facility in the Lisburn area.
Reporting to the Customer Services Team Manager and working as part of the Customer Services Team, the post holder will be responsible for ensuring the provision of comprehensive and professional customer service.
Liaise with Customers and provide a high level of Customer Service via telephone.
Ensure full accuracy and attention to detail in all interaction with internal/external customers.
Process orders received via fax, telephone or email, accurately and within specified timelines.
Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
Check stock levels as required and advise customers of alternatives if necessary.
Display a flexible and co-operative approach at all times.
Ensure extensive product knowledge is maintained
Any other reasonable duties which may be required by management from time to time.
- GCSE Grade C passes in both English and Maths (or equivalent)
- 1 year’s administration experience or call centre experience, ideally within a manufacturing environment
- High level of computer literacy including experience of Microsoft packages
- Ability to work accurately under pressure and within strict deadlines
This position is starting on a temporary basis with a view of becoming permanent after successful completion of 12 weeks.
Hourly rate: £9.18 per hour + benefits
Hours: Monday – Friday 37.5 hours (with a rota of some Saturday cover)
Location: Lisburn area
To apply or for further information please contact Arlene Hawthorne on 02890 725627 or e-mail with your updated CV through the link below
Keywords: Customer Service, sales order processing, Office Administrator, Arlene Jobs, Flexsource, Cpl Jobs, Co Down jobs, Lisburn jobs.