Field Service Operator

Waterford // Full Time // €27,000 - €29,000
  • Production Manufacturing

The role: Installing, commissioning, servicing, and the repair of printers, labelling systems and ink coding machines. Advising on and implementing related technical and engineering solutions. This is a high volume, fast paced environment which requires a dynamic, energetic, intelligent, resourceful, hands-on, flexible and committed individual who can react quickly and achieve speedy results. The post-holder is required to working with minimum supervision and as directed by the Service Controller and the Projects Manager.  The post has significant travel between customer sites throughout Ireland.  A company vehicle is provided.  A 5 day shift pattern is currently in place each week after initial training.  You need to be flexible with regards your start time and end of day in order to meet customer needs.  A level of overtime is expected.  Some overtime is mandatory.  Overtime is payable at enhanced rates.  Full training on our systems will be given.

The Field Service Engineer also promotes our full range of labelling products, including service contracts, spare parts, accessories, assists in recognising and reporting equipment sales leads.  The Field Service Engineers will feedback data from the field to assist with quality and design improvements to products.

The Candidate: You will have a HND or above in an engineering discipline.   Previous experience in a technical or engineering, customer facing environment with strong skills in diagnosing and rectifying both electrical and mechanical faults is required, though we will consider recent graduates for the position, if hands-on experience can be demonstrated.  Using your excellent communication skills, both verbal and written, with your strong interpersonal skills, you will have the ability to build good working relationships internally and externally managing customer expectations. Knowledge and experience of using computer software is essential.  A clean driving license is required.

Location:  You will provide services to customers nationally and internationally, as required.  Overnight stays near customer sites are expected, averaging up to 8 nights away from home in any 4-week period. 

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Job Overview

  • JO-2206-495440
  • Gosia Bukowska
  • June 21, 2022
  • Waterford
  • €27,000 - €29,000
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