On behalf of our client, we are on the lookout for an Administrator to be part of their team. This role requires an individual to be able to multitask and prioritise work load due to the nature of this busy role. This role will be based in, Mallusk.
Summary of Duties:
To receive incoming calls and record/manage these efficiently to the required job standard.
Providing support to clients by telephone and email
Processing operatives paperwork and closing calls to submit for payment
Responding within agreed time frames, service levels and contract terms to ensure that work orders are met
Routine administrative tasks
Early escalation of any issues or concerns to line manager
To understand and comply with policies and procedures
Support with applications and certificates from various authorities/clients
To carry out work in a safe and diligent manner
Adhere to the Data Protection Act
Undertake any other reasonable duties as and when requested by management.
5 GCSEs to include English and Maths
1 years office experience
Microsoft Office Experience (Excel)
Proactive and can work independently with limited supervision
Strong customer focus and professional at all times
Demonstrate high levels of organisational skills
Excellent communication skills
Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers.
Adaptable with a flexible and positive attitude