JOB TITLE AND COMPANY:
On behalf of our client, we are looking for 3 Customer Service Advisers to work at one of their facilities located in Lisburn; this is an exciting opportunity to work in an Award-winning manufacturing and distribution company.
SCHEDULE:
This position starts on a temporary basis and will become permanent after 12 weeks of satisfactory performance and attendance.
Monday to Thursday 8:45 am 5:00 pm and Fridays 9-4.
JOB DESCRIPTION:
Liaise with Customers and provide a high level of Customer Service
Ensure full accuracy and attention to detail in all interactions with internal/external customers.
Process orders received via fax, telephone, or email, accurately and within specified timelines.
Adhere to the Companys internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
Check stock levels as required and advise customers of alternatives if necessary.
Display a flexible and cooperative approach at all times.
Ensure extensive product knowledge is maintained.
SALARY:
Starting at 9.68/hr for the first 12 weeks, after 12 weeks of performance and satisfactory attendance, youll be offered a permanent contract (10.18 starting and 10.68 after 12 weeks) plus benefits such as Enhanced Annual Leave, Health Cash Plan, Life Assurance, Long Service Awards and more.
ESSENTIAL CRITERIA:
GCSE Grade C passes in both English and Maths (or equivalent)
1 years administration experience, ideally within a manufacturing environment
High level of computer literacy including experience with Microsoft packages
Experience in order processing, data entry, providing quotations
Experience in using sales order processing packages / customer databases
