Michelle GallagherTravel & Leisure - Service Delivery Manager
Michelle is a dedicated Service Delivery Manager with many years experience and the ability to work in a fast-paced environment, working under pressure and to tight deadlines.
Michelle is focused both on the requirements of her clients and the needs of her candidates, she has a balanced analytical ability to deliver results. She will help define and measure business goals, monitoring progress, taking action when necessary to rectify situations and ensures that deadlines are met.
Responsible for the premium delivery of Aviation Recruitment she is driving efficiency in her Clients frontline Volume recruitment requirements, building a process in a complex world of Aviation where recruitment also falls into that of secure background checks and adhering to strict clearance procedures. In this space Michelle and her team look after an end-to-end operation for volume permanent hires ensuring service quality. As the Service Delivery Manager Michelle is responsible for growing solid customer relationships, assuring a quality service is delivered by all, building on current customer satisfaction and is the primary Point of Contact for Services and Support in this area.
Experienced in High Volume Recruitment Campaigns, project scoping, Competency Based Interviews, Psychometric Assessments, Highly Proficient in MS Office, in particular Excel & Power Point, Strong Presentation Skills to Senior Management.
-Proficient with Recruitment Databases, (Job science, Salesforce, Hirelab & LinkedIn). In addition to engaging with teams around Website Development & Social Media Platforms for Recruitment & Brand Engagement Projects.
Key Skills: Aviation experience and knowledge/ Managing teams/ Recruitment Process Outsourcing (RPO) / Volume Recruitment /Headhunting /Executive Search & Selection / Recruitment Research /Training & Development /Careers Guidance /Team Building
“Michelle Gallagher has partnered with the daa on frontline recruitment for the last number of years. I have always found Michelle to be highly professional, flexible and efficient. She is very committed to delivering on the business requirements and works hard to ensure that both hiring managers and candidates have a positive experience.”
Siobhan Winters - Head of Talent Acquisition
Dublin Airport Authority